TERMS AND CONDITIONS

Welcome to Dayang Nurfaizah’s website – online store (administered by DN & AD Entertainment Sdn Bhd. Terms and conditions stated below applies to all visitors and users of this website.

You’re bound by these terms and conditions as long as you’re on www.dayangnurfaizah.com 

General
The content of the terms and conditions may be changed or updated at any time without any notice.

Pre-order of Album
Pre-orders are orders taken prior to the official release of the album. The expected release date of the album is mid February 2021.

You will be charged the full price of the album at the time of placing the pre-order. Your placing of a pre­-order constitutes your express agreement to us of charging the full price of the album at such time.

Once you have followed the ordering process on the website and have made payment, you shall have placed an order with us. You will be sent an “order confirmation” email.

You represent and warrant that all contact and shipping information is accurate, and you shall ensure that such information is kept current. We shall have no responsibility or liability for inaccurate information or information that later becomes outdated and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to management@dayangnurfaizah.com.

If we cannot supply you with the album you have ordered for whatever reason, we will not process your order and we will inform you of this via email and, if you have already paid for the album, we will do the necessary refund as soon as reasonably possible. We shall have no liability to you other than by way of refunding what has been paid to us.

PRIVACY POLICY

Personal Identification Details
Your personal identification details are only used to process your order of the album.

Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party.

Security
We do apply appropriate security application in order to prevent the leaking of customers’ personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

 DELIVERY POLICY

The album will be delivered after the official release of the album.

Please be aware that delivery of the album to you might be delayed due to unexpected changes in product production and logistics or other issues outside our control (such as the covid-19 pandemic) – the scheduled delivery timelines are only estimated time frames and not exact dates.

If the delivery of the album is delayed or prevented for reasons beyond our control, we will be under no liability to you for such delay.

We are working hard to get your orders out as quickly and safely as possible!

The album will be delivered through PosLaju or other courier services (based on availability).

REFUND POLICY

Orders are non-refundable, unless breakages or CD cant be played.

If your items are damaged or defective upon delivery, please email management@dayangnurfaizah.com for further discussion.

CONTACT INFORMATION

Please reach out to us through our Contact Us and we will address your questions as soon as possible!